Microsoft System Center is a set of server management products which are aimed at helping corporate or enterprise IT administrators to manage their systems, which are usually a network of Windows servers and desktops. Though individually sold, the products are meant to work together in order to deliver unified management from a single point with each one serving a specialized purpose.

System Center Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.